Create Great Business: Operations and Customer Experience Workshop
📢 Customer satisfaction and retention is crucial for business growth. This workshop focuses on how to effective operations keep both customers and employees satisfied.
Key Takeaways from this workshop include:
- Hands on exercises to define your processes, systems, and people throughout your lead to cash lifecycle
- Tools and resources to help define your North Star, business processes, and key systems
- Free onsite follow-up consultation for workshop participants located in Grand Rapids
📈 The Business Growth Workshops focus on developing businesses by providing hands on time with subject matter experts. In 2023 we’re excited to offer a variety of workshops focusing on key topics to help businesses succeed.
Tuesday, May 23
8:00 a.m. – 10:00 a.m.
Grand Rapids Chamber
Members $50 Non-Members $75
Meet the Speaker
Dan McGraw, DPT Solutions
Dan McGraw has spent more than twenty years, leading organizations through people, process, technology, and strategy to drive business performance. Dan currently serves as the CEO of DPT Solutions, a company that specializes in business process automation and strategy, ranging from sales and marketing to accounting and finance. DPT Solutions has remained a West Michigan-based company for more than 20 years. Outside of business, Dan is passionate about the community and works with several non-profits ranging from the Children’s Healing Center to the Kent County Parks Foundation.
Interested in sponsoring our Business Growth Workshops in 2023? Please contact Omar Cuevas to learn more.