Tuesday, May 23
7:30 a.m. — 12:00 p.m.
Goei Center – 818 Butterworth St. SW
$200 for members, $1,200 for corporate member table
This 4-hour summit will showcase ZingTrain – a nationally recognized customer experience focused training program of Ann Arbor’s famous Zingerman’s.
To support our small business members, we’re offering this training at 50% of the normal rate! Learn the more about steps to Building a Culture of Great Service workshop
The focus of this Summit is identifying the key elements that contribute to a culture of great service. Some of the key elements you’ll learn about include:
- Building a common understanding
- Everyone’s role in great service and rewarding success
- Recipes for great customer service and how to handle complaints